Chat on your website
Visitors type their questions in the chat window and receive an answer there.
For your business website
Your customers find answers. You find time.
fon-e answers visitors’ questions on your website, records their enquiries and helps arrange appointments using your business’s information.
Your information. Your rules.
Your businessWebsite AI assistant
A short conversation. A helpful answer.
Helpful answers for visitorsClear enquiries for your teamYou stay in control
Spend less time answering the same questions.
From opening hours to delivery, fon-e helps visitors with everyday questions, even outside business hours. Your team has more time for customers.
Illustrative example
When do you close on Saturday?We close at 14:00 on Saturday.
Where can I find your services?I can help you find the information you need.
What is your returns policy?An answer based on the store’s returns policy.
21:14
A question doesn’t have to wait until morning.
Help visitors find what they need.
Visitors can ask about your services in their own words. Connect your online store and they can also ask about products, prices, availability and order status.
Illustrative example
Is it available in medium?
Connected store
Linen shirt
49 €Available in mediumPrice and availability from the store.
Product and order information requires a connection to your store.
Keep interested customers within reach.
When a visitor asks to be contacted, the assistant records their details and request for your team. If booking is enabled, it can also help arrange appointments.
Illustrative example
Callback request
Interested in your services
- Name
- Maria · sample details
- Phone
- 69•• ••• •••
- What they need
- To discuss the available services with your team.
This is a callback request. An appointment is recorded separately, after confirmation.
See how it fits your business.
A demonstration with questions that matter to you.
Spot conflicting information before it confuses customers.
When your business information appears to conflict, fon-e can ask you to check which detail is correct. The assistant uses your material to answer and can offer human follow-up when information is missing.
Illustrative example
Possible conflicting information
Contact pageSaturday: closing at 14:00
Frequently asked questionsSaturday: closing at 15:00
Which closing time is correct?
Review the flagged details and confirm the correct hours for your assistant’s answers.
You decide how customers are helped.
Review conversations, update information or pause the assistant. When human handover is enabled, you can join a conversation while you’re available.
Illustrative example
fon-e·Active in this example
Visitor conversation“I’d like to speak to someone.”
Update informationJoin the conversation
Interactive illustration. No real settings are changed.
Learn what your customers need.
See recurring questions and enquiries awaiting your team, so you can understand where visitors need more help.
Illustrative example
What visitors asked about
This weekServices12
Opening hours8
Products5
An enquiry needs your teamThe visitor asked to be contacted.
Sample data illustrating how the feature works.
Customers choose how to reach you.
Some people prefer to type. Others would rather speak. fon-e is bringing more ways for customers to get help that suit them.
Speak on your website
Soon, visitors will be able to speak with the assistant on your website.
Call a landline
Coming soon, customers will be able to call a landline number and speak with your assistant, like having an AI-powered call centre.
Help customers where they already are.
Connect fon-e to the channels and tools your business already uses.
Answer customers’ messages
Your assistant answers questions customers send through your connected channels.
Facebook Messenger, Instagram, WhatsApp
Keep appointments in your calendar
Appointments booked through your assistant can also appear in your own calendar.
Google Calendar
Help shoppers decide
Answer questions about products, prices, availability and existing orders using your shop’s information.
WooCommerce, Shopify
Help customers over the phone
The Twilio connection will let customers call your business number and speak with your assistant.
TwilioComing soon
Connections require setup and suitable business accounts. Using another tool? We can discuss what can be connected during the demo.
Getting started
Prepare your assistant around your business’s needs.
Add your information
Choose material from your website and add what your assistant needs to know.
Try the answers
Ask the questions your customers ask. Check the answers and fill in anything that’s missing.
Add it to your website
Set its appearance and activate your assistant. Review conversations in fon-e.
Frequently asked questions
What you need to know about fon-e.
Do I need to replace my website?
No. The assistant is added to your existing website with a small piece of code. We can discuss what your particular website needs during the demo.
What if my business information changes?
You can update your material and confirm business details. Website sources can be refreshed. Review the changes and test the relevant answers.
Can a customer speak to a person?
Yes, when human handover is enabled and someone on your team is available. Otherwise, the assistant can take a request for your team to follow up.
Which languages can it use?
In text chat, the assistant can automatically reply in many languages, including languages beyond the settings listed below. Voice conversations are still in development. Quality varies by language, so we test the ones your business needs.
35 languages available as a fixed assistant setting: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Spanish, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese, Chinese.
How much does it cost?
During the demo, we discuss your needs, expected usage and any connections or setup assistance. This lets us suggest a suitable solution and explain the cost.
See what it can do for your business.
In the demo, we’ll try questions your customers ask and discuss how fon-e could help, what setup involves and what it costs.
Book a demoA conversation about what your business actually needs.